Privacy Policy

At Unlock PDF, your privacy, document security, and online protection are our highest priorities. This Privacy Policy explains how we collect, process, and safeguard your information when you use our PDF unlocking and document services.

1. Information We Collect

We collect minimal information required to provide our services effectively.

a. File Data (PDF Documents)

  • Any PDF you upload is processed only to unlock, decrypt, or remove restrictions.
  • We do not store your files permanently.
  • All files are automatically deleted from our servers within 1 hour of processing.

b. Usage Data

We may collect non-personal analytics data such as:

  • Browser type
  • Device type
  • Operating system
  • Time spent on the site
  • Pages visited

This helps us improve performance and user experience.

c. Account/Subscription Data

If you subscribe to our Pro version:

  • Email address
  • Payment information (processed via a secure third-party)
  • Transaction details

We never store full credit card information.

2. How We Use Your Information

We use your data to:

  • Provide unlocking, editing, and file-processing services
  • Improve website performance and security
  • Offer customer support
  • Maintain user accounts and subscriptions
  • Prevent abuse, fraud, and unauthorized actions

Your documents are never used for advertising, training AI models, or shared with third parties.

3. File Security & Deletion

  • All file transfers use HTTPS/TLS encryption
  • Files are processed in secure, isolated cloud environments
  • Automatic deletion occurs within 1 hour
  • We do not access, read, or analyze your document content

4. Cookies & Tracking

We use cookies only to:

  • Maintain session functionality
  • Improve navigation
  • Analyze site performance

We do NOT use invasive tracking, fingerprinting, or sell cookie data.

5. Third-Party Services

We may use trusted third-party providers for:

  • Payment processing
  • Analytics
  • Cloud hosting

These partners meet industry security standards and cannot access your PDFs.

6. Your Rights

Depending on your region, you may:

  • Request data deletion
  • Update account information
  • Opt out of analytics cookies
  • Ask for clarification on how your data is handled

Contact us anytime at [email protected]

7. Children’s Privacy

Unlock PDF is not intended for users under 13 years old, and we do not knowingly collect children’s data.

8. Changes to This Policy

We may update this Privacy Policy occasionally. The revised date will always be shown at the top.

9. Contact Us for Privacy Concerns

Email: [email protected]

Your security is our promise. We work continuously to ensure your documents remain private and protected at all times.